Privacy Policy

Virtual City Limited, its subsidiaries and affiliates (Virtual City) recognise the importance of protecting the privacy of all information provided by users of any of their products and/or services.Through this statement, we affirm our utmost respect for your right to privacy. This policysets out the principles which guide us in the collection, use and disclosure of your personal information.

  1. Collection of Information

In your dealings with Virtual City you may provide us with personal information. Personal information for the purposes of this Privacy Policy means information that can be used to personally identify you or is associated with any such information. We also may collect information about you that provides us with information about your use of our products and services that can help us improve our products and services. All information collected from you while you are using our products and/or services will be treated in accordance with this Privacy Policy.

  1. Use and Disclosure of Personal Information

Virtual City shall not use your personal information in an unauthorised manner. Neither shall wedisclose your personal information to unauthorised persons.

YouHowever, accept that we may use or disclose your personal information for the following purposes and such purposes are authorised:

  1. a) to understand and meet your needs and preferences as our Customer;
  2. b) to develop new and enhance existing service and product offerings;
  3. c) to manage and develop our business and operations; and
  4. d) tomeet legal and regulatory requirements.

We also reserve the right to use, disclose, sell, trade or rent:

  1. a) data aggregated provided that the data is not linked to any specific individual;
  2. b) personal information where such sale, trade or rent ispart of the sale of all or substantially all of the assets of Virtual City.

You acknowledge that by using the Virtual City products and services, some of your personal information will be available toany third party involved in providing the products and services including without limitation, mobile phone operators, internet service providers and third party application developers.

You accept that Virtual City shall have the right to monitor your account usage  and may disclose personal information in compliance with a court order issued by a court of competent jurisdiction ormay disclose such information to local law enforcement  or investigative agencies or any competent regulatory or governmental agencies to assist in the prevention, detection or prosecution of money laundering activities,  fraud or other criminal activities;

Virtual City may retain your Transaction data for a period of upto seven (7) years or as may be required by any law or regulation.

  1. Security of Your Personal Information

We have put security measures in place to protect against the loss, misuse and unauthorised access to and alteration of your personal information under our control and to prevent any other breach of confidentiality relating to such information.

  1. The Obligation of Employees to Adhere to this Policy

Virtual City employees who handle personal information are under an obligation to treat it confidentially and may not disclose it to unauthorised third parties. Virtual City employees are also responsible for the internal security of the information. Employees who violate Virtual City’s privacy policies are subject to a range of disciplinary actions.

  1. Changes to this Privacy Policy

Virtual City will, from time to time update this Privacy Policy to reflect company and customer feedback or changes to privacy legislation. We encourage you to periodically review this Privacy Policy to be informed of how Virtual City is protecting your personal information.

  1. Contact Information

Virtual City welcomes your comments regarding this Privacy Policy. If you believe that we have not adhered to this Policy or if you wish to review or edit your personal information, please contact us by e-mail info@virtualcity.co.ke , and we will use reasonable commercial efforts to address any concerns that you may have.